Our Process

Step-by-Step Process

Every engagement follows a consistent, quality-assured process. For service details, see Services.

1. Call our 24/7 hotline or submit a request via the contact form.
2. Provide your exact location, vehicle details, and problem description.
3. Our dispatch centre assigns the nearest available technician.
4. You receive an SMS confirmation with the technician's ETA.
5. The technician arrives and assesses the situation.
6. On-site repair or towing is carried out with your consent.
7. You receive a digital invoice and service report.
8. Optional follow-up call to confirm satisfaction within 24 hours.

Preparation Checklist

Use this checklist to ensure you are fully prepared before requesting our services. See also FAQ and Service Area.

• Keep your vehicle registration document accessible at all times.
• Store the emergency hotline number in your phone before travelling.
• Carry a reflective safety vest in the passenger compartment.
• Ensure your warning triangle is in the boot and functional.
• Check tyre pressure and tread depth before long journeys.
• Verify your spare tyre or tyre repair kit is present and serviceable.
• Charge your mobile phone before departing on long routes.
• Note the km marker or nearest exit when stopping on a motorway.
• Switch on hazard lights immediately when stopping on a road.
• Do not stand behind your vehicle on a motorway — move behind the barrier.
• Have your insurance policy number available for the technician.
• Confirm your address or GPS coordinates before calling dispatch.

Complaints & Feedback

Where to submit: Submit written complaints to our customer relations office at the registered address or via email.

What to include: Include your service reference number, date of incident, vehicle registration, and a clear description of the issue.

Deadlines & response times: Complaints must be submitted within 30 days of the service date. We respond within 10 business days.

For general enquiries, use the Contact page.